Refund & Return Policy

At Mary M Designs, every item is thoughtfully designed and carefully made with love. Because many of our products are handmade or made to order, we ask that you please read our return policy before placing your order.

Returns & Exchanges

Due to the handmade and custom nature of our products, we do not accept returns or exchanges for change of mind, incorrect purchases, or personalized/custom items.

Please review product descriptions, sizing, colours, and personalization details carefully before completing your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at marymdesignco@gmail.com with:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Once reviewed, we'll happily replace the item or issue a refund if appropriate.

Lost Packages

Once your order has been handed over to the shipping carrier, it is unfortunately outside of our control.

If your package appears to be lost:

• Please first check with your local postal service and neighbours.

• If it still cannot be located, contact us and we'll do our best to help investigate.

Refunds cannot be issued for packages marked as delivered by the shipping carrier.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided production has not yet begun.

Once work has started on your order, cancellations are no longer possible.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions?

If you have any questions about your order or this policy, we'd love to help.

Please contact us at marymdesignco@gmail.com and we'll get back to you as soon as possible.